Raidious Delivers Rigorous Social Monitoring Solution for Regional Health System
Indiana University Health, Indiana’s most comprehensive healthcare system, identified a need for improved monitoring and moderating of the many conversations taking place on its 19 social channels. As an organization with over 26K employees, 3,700 physicians, hundred of partners and an ever-growing patient base, inevitable online conversations were taking place. Many of these conversations started as simple customer service inquiries that resulted in missed opportunities for engagement and sentiment improvement. A need to prioritize these incidents and escalate them efficiently in real-time became abundantly clear.