Engaging in a conversation requires your undivided attention, so what do you do when people are trying to talk to you from 19 different directions at once? If you’re a savvy healthcare system, you enlist a set of extra ears to make sure every question, comment and concern gets heard.
Raidious provided monitoring and moderation in real time across Indiana University Health’s plethora of social accounts. Since implementing an escalation plan for patient inquiries, our client was able to regain the trust of their social audience and strengthen their relationship.
Our case study shows how active listening dramatically cut down response times on social and improved audience sentiment in the long run.